{"id":1075,"date":"2025-05-06T12:09:41","date_gmt":"2025-05-06T12:09:41","guid":{"rendered":"http:\/\/localhost:8091\/live-interviews-calls-guide\/inside-the-call\/"},"modified":"2025-06-30T12:53:54","modified_gmt":"2025-06-30T12:53:54","slug":"in-call","status":"publish","type":"page","link":"https:\/\/www.uxtweak.com\/help\/live-interview-call\/in-call\/","title":{"rendered":"How does the call work?"},"content":{"rendered":"\n<p class=\"text-block\">This section covers how the Live Interviews calls work:<\/p>\n\n\n\n<ul class=\"bullet-list\">\n<li>How to join a call<\/li>\n\n\n\n<li>When does the call start<\/li>\n\n\n\n<li>How is the call recorded<\/li>\n\n\n\n<li>What can you do in the call<\/li>\n\n\n\n<li>Note-taking<\/li>\n\n\n\n<li>What happens if someone doesn\u2019t show up<\/li>\n<\/ul>\n\n\n<h2 id=\"how-to-join-a-call\" class=\"heading-block\" tabindex=\"0\">How to join a call<a class=\"copy-link\" title=\"Copy link\" data-id=\"how-to-join-a-call\">&nbsp;<img decoding=\"async\" src=\"https:\/\/help.uxtweak.com\/wp-content\/themes\/uxtweak\/public\/assets\/images\/icons\/link.svg\" alt=\"Copy link\" \/><\/a><\/h2>\n\n\n<p class=\"text-block\">There are two options on how to join a call:<\/p>\n\n\n\n<ul class=\"bullet-list\">\n<li><strong>Link from the email you received<\/strong>\u00a0&#8211; everyone, who is invited to a time slot receives an email that contains a join link. The participant and all\u00a0<a href=\"\/help\/interview-roles\/\">researcher roles<\/a>\u00a0receive this link.<\/li>\n\n\n\n<li><strong>Directly from your dashboard<\/strong>\u00a0&#8211; All Moderators, Note-takers, as well as Observers who are members of your UXtweak team can join any of their assigned time slots directly from the Conducting step of the planning of your Live Interview.<\/li>\n<\/ul>\n\n\n\n<div class=\"image-block\">    <div class=\"image-instance\">\n                    <img decoding=\"async\" class=\"image\" src=\"https:\/\/help.uxtweak.com\/wp-content\/uploads\/2025\/05\/1-8.png\" alt=\"Joining from dashboard\" \/>\n                <div class=\"right-container\">\n            <div class=\"text\">\n                                    <h4>Joining from dashboard<\/h4>\n                                                    <p>You can join any of the time slots you are assigned to directly from your dashboard.<\/p>\n                            <\/div>\n            <div class=\"links\">\n\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/div>\n\n\n\n<p class=\"text-block\">If you want to join the call from a mobile device, you will need the Zoom mobile app.<\/p>\n\n\n<h2 id=\"when-does-the-call-start\" class=\"heading-block\" tabindex=\"0\">When does the call start?<a class=\"copy-link\" title=\"Copy link\" data-id=\"when-does-the-call-start\">&nbsp;<img decoding=\"async\" src=\"https:\/\/help.uxtweak.com\/wp-content\/themes\/uxtweak\/public\/assets\/images\/icons\/link.svg\" alt=\"Copy link\" \/><\/a><\/h2>\n\n\n<p class=\"text-block\">The call starts at the schedulted time. A Moderator must join first, followed by participants, Note-takers, and Observers. The Moderator may start the call a few minutes early, provided that there is no other session ongoing in the same Live Interview.<\/p>\n\n\n\n<div class=\"image-block\">    <div class=\"image-instance\">\n                    <img decoding=\"async\" class=\"image\" src=\"https:\/\/help.uxtweak.com\/wp-content\/uploads\/2025\/05\/2-7.png\" alt=\"Joining before the time slot\" \/>\n                <div class=\"right-container\">\n            <div class=\"text\">\n                                    <h4>Joining before the time slot<\/h4>\n                                                    <p>If you join before the time slot begins, you will see a countdown until the beginning of the interview.<\/p>\n                            <\/div>\n            <div class=\"links\">\n\n            <\/div>\n        <\/div>\n    <\/div>\n    \n\n    <div class=\"image-instance\">\n                    <img decoding=\"async\" class=\"image\" src=\"https:\/\/help.uxtweak.com\/wp-content\/uploads\/2025\/05\/3-6.png\" alt=\"Interview in progress\" \/>\n                <div class=\"right-container\">\n            <div class=\"text\">\n                                    <h4>Interview in progress<\/h4>\n                                                    <p>If one of the moderators has already started the interview, you will see a similar join screen.<\/p>\n                            <\/div>\n            <div class=\"links\">\n\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/div>\n\n\n<h2 id=\"how-is-the-call-recorded\" class=\"heading-block\" tabindex=\"0\">How is the call recorded<a class=\"copy-link\" title=\"Copy link\" data-id=\"how-is-the-call-recorded\">&nbsp;<img decoding=\"async\" src=\"https:\/\/help.uxtweak.com\/wp-content\/themes\/uxtweak\/public\/assets\/images\/icons\/link.svg\" alt=\"Copy link\" \/><\/a><\/h2>\n\n\n<p class=\"text-block\">Despite the call being hosted using a Zoom integration, the call is recorded by UXtweak. The recording of the call begins as soon as the first Moderator joins and ends when the Moderator ends the call.<\/p>\n\n\n<h2 id=\"what-can-you-do-in-the-call\" class=\"heading-block\" tabindex=\"0\">What can you do in the call<a class=\"copy-link\" title=\"Copy link\" data-id=\"what-can-you-do-in-the-call\">&nbsp;<img decoding=\"async\" src=\"https:\/\/help.uxtweak.com\/wp-content\/themes\/uxtweak\/public\/assets\/images\/icons\/link.svg\" alt=\"Copy link\" \/><\/a><\/h2>\n\n\n<p class=\"text-block\">The privileges and options differ based on your role:<\/p>\n\n\n\n<ul class=\"bullet-list\">\n<li>Participant\n<ul class=\"bullet-list\">\n<li>View of the call<\/li>\n\n\n\n<li>Access to mic and webcam<\/li>\n\n\n\n<li>Can share their screen<\/li>\n\n\n\n<li>Access to a text chat with Moderators<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Moderator\n<ul class=\"bullet-list\">\n<li>View of the call<\/li>\n\n\n\n<li>Access to mic and webcam<\/li>\n\n\n\n<li>Can share their screen<\/li>\n\n\n\n<li>Access to a text chat with the Participant and other Moderators<\/li>\n\n\n\n<li>Access to time-stamped notes shared with other Moderators and Note-takers<\/li>\n\n\n\n<li>Ability to share the study link or custom link with the Participant via chat<\/li>\n\n\n\n<li>End the call<\/li>\n\n\n\n<li>Send reminders to other Moderators, Note-takers, and Observers<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Note-taker\n<ul class=\"bullet-list\">\n<li>View of the call<\/li>\n\n\n\n<li>Access to time stamped notes shared with other Moderators and Note-takers<\/li>\n\n\n\n<li>Send reminders to other Moderators, Note-takers, and Observers<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Observer\n<ul class=\"bullet-list\">\n<li>View of the call<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<h2 id=\"note-taking\" class=\"heading-block\" tabindex=\"0\">Note-taking<a class=\"copy-link\" title=\"Copy link\" data-id=\"note-taking\">&nbsp;<img decoding=\"async\" src=\"https:\/\/help.uxtweak.com\/wp-content\/themes\/uxtweak\/public\/assets\/images\/icons\/link.svg\" alt=\"Copy link\" \/><\/a><\/h2>\n\n\n<p class=\"text-block\">Any Moderator or Note-taker can participate in creating the notes from the call. The notes are shared among everyone with one of these two roles. All notes are time-stamped, and you can add hashtags to them, to ease the analysis of the insights afterwards. These notes can be edited in the results even after the call has ended.<\/p>\n\n\n\n<p class=\"text-block\">If you need to, you can switch the notes to \u201cOnly mine\u201d to filter out notes from your colleagues.<\/p>\n\n\n<h2 id=\"what-happens-if-someone-doesn%e2%80%99t-show-up\" class=\"heading-block\" tabindex=\"0\">What happens if someone doesn\u2019t show up<a class=\"copy-link\" title=\"Copy link\" data-id=\"what-happens-if-someone-doesn%e2%80%99t-show-up\">&nbsp;<img decoding=\"async\" src=\"https:\/\/help.uxtweak.com\/wp-content\/themes\/uxtweak\/public\/assets\/images\/icons\/link.svg\" alt=\"Copy link\" \/><\/a><\/h2>\n\n\n<p class=\"text-block\">There are three main cases of someone not showing up:<\/p>\n\n\n<h3 id=\"the-participant-not-showing-up\" class=\"heading-block\" tabindex=\"0\">The participant not showing up<a class=\"copy-link\" title=\"Copy link\" data-id=\"the-participant-not-showing-up\">&nbsp;<img decoding=\"async\" src=\"https:\/\/help.uxtweak.com\/wp-content\/themes\/uxtweak\/public\/assets\/images\/icons\/link.svg\" alt=\"Copy link\" \/><\/a><\/h3>\n\n\n<p class=\"text-block\">If a participant doesn\u2019t show up 15 minutes after the beginning of the time slot, the time slot is automatically marked as a no-show.<\/p>\n\n\n<h3 id=\"the-moderator-not-showing-up\" class=\"heading-block\" tabindex=\"0\">The moderator not showing up<a class=\"copy-link\" title=\"Copy link\" data-id=\"the-moderator-not-showing-up\">&nbsp;<img decoding=\"async\" src=\"https:\/\/help.uxtweak.com\/wp-content\/themes\/uxtweak\/public\/assets\/images\/icons\/link.svg\" alt=\"Copy link\" \/><\/a><\/h3>\n\n\n<p class=\"text-block\">If you are a participant and your Moderator is not showing up, please be patient. If they don\u2019t show up 15 minutes after the beginning of the time slot, a button will appear for you. By clicking \u201cI was here\u201d you can mark that you have waited for 15 minutes. After clicking this button, feel free to leave the call.<\/p>\n\n\n<h3 id=\"one-of-your-team-members-not-showing-up\" class=\"heading-block\" tabindex=\"0\">One of your team members not showing up<a class=\"copy-link\" title=\"Copy link\" data-id=\"one-of-your-team-members-not-showing-up\">&nbsp;<img decoding=\"async\" src=\"https:\/\/help.uxtweak.com\/wp-content\/themes\/uxtweak\/public\/assets\/images\/icons\/link.svg\" alt=\"Copy link\" \/><\/a><\/h3>\n\n\n<p class=\"text-block\">You can send reminders to your team members directly from the call after the call begins.<\/p>\n\n\n\n<div class=\"image-block\">    <div class=\"image-instance\">\n                    <img decoding=\"async\" class=\"image\" src=\"https:\/\/help.uxtweak.com\/wp-content\/uploads\/2025\/05\/4-4.png\" alt=\"Reminders for colleagues\" \/>\n                <div class=\"right-container\">\n            <div class=\"text\">\n                                    <h4>Reminders for colleagues<\/h4>\n                                                    <p>If one of your colleagues is not in the call after it starts, you can send a reminder to their email.<\/p>\n                            <\/div>\n            <div class=\"links\">\n\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>This section covers how the Live Interviews calls work: There are two options on how to join a call: If you want to join the call from a mobile device, you will need the Zoom mobile app. The call starts at the schedulted time. A Moderator must join first, followed by participants, Note-takers, and Observers. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":865,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-1075","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/pages\/1075","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/comments?post=1075"}],"version-history":[{"count":4,"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/pages\/1075\/revisions"}],"predecessor-version":[{"id":2692,"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/pages\/1075\/revisions\/2692"}],"up":[{"embeddable":true,"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/pages\/865"}],"wp:attachment":[{"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/media?parent=1075"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/categories?post=1075"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/tags?post=1075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}