{"id":2146,"date":"2025-05-20T10:21:08","date_gmt":"2025-05-20T10:21:08","guid":{"rendered":"http:\/\/localhost:8091\/interpreting-result-from-session-recording\/how-do-i-use-the-visitors-tab-in-session-recording-results-to-browse-visitors\/"},"modified":"2025-06-30T12:53:53","modified_gmt":"2025-06-30T12:53:53","slug":"tab-visitors","status":"publish","type":"page","link":"https:\/\/www.uxtweak.com\/help\/session-recording-results\/tab-visitors\/","title":{"rendered":"How do I use the Visitors tab in Session Recording results to browse visitors?"},"content":{"rendered":"\n<p class=\"text-block\">In this help, we&#8217;ll explain how to use the Visitors tab to:<\/p>\n\n\n\n<ul class=\"bullet-list\">\n<li>Use the visitor list<\/li>\n\n\n\n<li>View details about individual visitors<\/li>\n\n\n\n<li>Export selected visitors<\/li>\n<\/ul>\n\n\n<h2 id=\"use-the-visitor-list\" class=\"heading-block\" tabindex=\"0\">Use the visitor list<a class=\"copy-link\" title=\"Copy link\" data-id=\"use-the-visitor-list\">&nbsp;<img decoding=\"async\" src=\"https:\/\/help.uxtweak.com\/wp-content\/themes\/uxtweak\/public\/assets\/images\/icons\/link.svg\" alt=\"Copy link\" \/><\/a><\/h2>\n\n\n<p class=\"text-block\">The list of visitors is the main feature of the Visitors tab. These are are all the<span>&nbsp;<\/span><a href=\"\/help\/session-recording-setup\/tab-targeting\/\">people who were recorded while visiting your website<\/a><span>&nbsp;<\/span>and who also match the<span>&nbsp;<\/span><a href=\"\/help\/session-recording-results\/smartsearch\/\">filter selected above<\/a>. You can create complex visitor filters based on the properties of visitors, their sessions and their activity. By default, the list displays everyone. Each visitor&#8217;s entry contains:<\/p>\n\n\n\n<ul class=\"bullet-list\">\n<li>The visitor&#8217;s number and icon. The icons are randomly generated and serve only for easier identification of visitors<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Number of matching sessions<span>&nbsp;<\/span><\/b>&#8211; How many of the visitor&#8217;s sessions match the current<span>&nbsp;<\/span><a class=\"\" style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent; color: rgb(211, 145, 12); transition: color 200ms;\" href=\"\/help\/session-recording-results\/smartsearch\/\">SmartSearch filter<\/a>. By default with not filter, that means all of the user&#8217;s sessions.<\/li>\n\n\n\n<li>Visitor selection via a checkbox. Selected visitors are highlighted and can have<span>&nbsp;<\/span><em style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">their data exported in a CSV file<\/em><\/li>\n\n\n\n<li>Play last session\u00a0<span style=\"font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">&#8211; click the<\/span> <span class=\"wp-rich-text-font-awesome-icon wp-font-awesome-icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"circle-play\" class=\"svg-inline--fa fa-circle-play \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M464 256A208 208 0 1 0 48 256a208 208 0 1 0 416 0zM0 256a256 256 0 1 1 512 0A256 256 0 1 1 0 256zM188.3 147.1c7.6-4.2 16.8-4.1 24.3 .5l144 88c7.1 4.4 11.5 12.1 11.5 20.5s-4.4 16.1-11.5 20.5l-144 88c-7.4 4.5-16.7 4.7-24.3 .5s-12.3-12.2-12.3-20.9l0-176c0-8.7 4.7-16.7 12.3-20.9z\"><\/path><\/svg><\/span><span style=\"font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">\u00a0button to\u00a0<\/span><a class=\"\" style=\"font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif; box-sizing: inherit; -webkit-tap-highlight-color: transparent; color: rgb(211, 145, 12); transition-duration: 200ms; transition-property: color; --darkreader-inline-color: var(--darkreader-text-d3910c, #f4b73b);\" data-darkreader-inline-color=\"\" href=\"\/help\/session-recording-results\/session-player\/\">replay the visitor&#8217;s last session<\/a><span style=\"font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">. Last session means the visitor&#8217;s most recent session that matches the filter above<\/span><\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Last visit<span>&nbsp;<\/span><\/b>&#8211; When visitor&#8217;s last session ended<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">First visit<span>&nbsp;<\/span><\/b>&#8211; When visitor&#8217;s first session started<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Total sessions<\/b><\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Total pageviews<\/b><\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Total events<\/b><\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Total time<span>&nbsp;<\/span><\/b>&#8211; The length visitor&#8217;s all sessions<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Total active time<span>&nbsp;<\/span><\/b>&#8211; Active time is the time that the visitor spent actively interacting with the site<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Location<span>&nbsp;<\/span><\/b>&#8211; The country where the visitor&#8217;s last session came from<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">OS<span>&nbsp;<\/span><\/b>&#8211; The operating system that the visitor was using during their last session<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Browser<span>&nbsp;<\/span><\/b>&#8211; The browser that the visitor was using during their last session<\/li>\n<\/ul>\n\n\n\n<p class=\"text-block\">By default, the visitors are ordered their relevance to the current<span>&nbsp;<\/span><a href=\"\/help\/session-recording-results\/smartsearch\/\">SmartSearch filter<\/a>. You can change their order by selecting a different sorting metric in the Sort by dropdown list above the visitor list. Click the arrow buttons to change between ascending (arrow up) and descending (arrow down) order.<\/p>\n\n\n\n<div class=\"image-block\">    <div class=\"image-instance\">\n                    <img decoding=\"async\" class=\"image\" src=\"https:\/\/help.uxtweak.com\/wp-content\/uploads\/2025\/05\/1-84.png\" alt=\"Visitor list\" \/>\n                <div class=\"right-container\">\n            <div class=\"text\">\n                                    <h4>Visitor list<\/h4>\n                                                    <p>Here, all of your recorded visitors are displayed side by side and can be analyzed, sorted and filtered. Click &#8220;More details&#8221; to learn more about each visitor.<\/p>\n                            <\/div>\n            <div class=\"links\">\n\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/div>\n\n\n<h2 id=\"view-details-about-individual-visitors\" class=\"heading-block\" tabindex=\"0\">View details about individual visitors<a class=\"copy-link\" title=\"Copy link\" data-id=\"view-details-about-individual-visitors\">&nbsp;<img decoding=\"async\" src=\"https:\/\/help.uxtweak.com\/wp-content\/themes\/uxtweak\/public\/assets\/images\/icons\/link.svg\" alt=\"Copy link\" \/><\/a><\/h2>\n\n\n<p class=\"text-block\">To view more information about the visitor, click<span>&nbsp;<\/span><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">More details<span>&nbsp;<\/span><\/b>beneath the visitor&#8217;s entry. In the header of the modal window, you can then press<span>&nbsp;<\/span><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Previous<span>&nbsp;<\/span><\/b>and<span>&nbsp;<\/span><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Next<span>&nbsp;<\/span><\/b>to move between visitors. There are two tabs in the detailed visitor modal view with the following contents:<\/p>\n\n\n<h3 id=\"visitors-sessions\" class=\"heading-block\" tabindex=\"0\">Visitor&#8217;s Sessions<a class=\"copy-link\" title=\"Copy link\" data-id=\"visitors-sessions\">&nbsp;<img decoding=\"async\" src=\"https:\/\/help.uxtweak.com\/wp-content\/themes\/uxtweak\/public\/assets\/images\/icons\/link.svg\" alt=\"Copy link\" \/><\/a><\/h3>\n\n\n<p class=\"text-block\">In the dropdown list at the top of the modal window, you can select one of the visitors sessions. The sessions are marked by the time when they started. If a filter was selected, the only the visitor&#8217;s sessions that match the selected filter will be displayed here. Press the<span>\u00a0<\/span><span class=\"wp-rich-text-font-awesome-icon wp-font-awesome-icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"circle-play\" class=\"svg-inline--fa fa-circle-play \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M464 256A208 208 0 1 0 48 256a208 208 0 1 0 416 0zM0 256a256 256 0 1 1 512 0A256 256 0 1 1 0 256zM188.3 147.1c7.6-4.2 16.8-4.1 24.3 .5l144 88c7.1 4.4 11.5 12.1 11.5 20.5s-4.4 16.1-11.5 20.5l-144 88c-7.4 4.5-16.7 4.7-24.3 .5s-12.3-12.2-12.3-20.9l0-176c0-8.7 4.7-16.7 12.3-20.9z\" class=\"text-block\"><\/path><\/svg><\/span><span>\u00a0<\/span>button to replay the selected session. Below, there is also a list of information about the selected session:<\/p>\n\n\n\n<ul class=\"bullet-list\">\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Duration<span>&nbsp;<\/span><\/b>&#8211; How long the session lasted. Session terminates automatically if the visitor is idle for 30 minutes<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Active time<span>&nbsp;<\/span><\/b>&#8211; Activity means the user was doing any of the following: moving the cursor, scrolling, clicking, pressing keys, using browser back button.<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Inactive time<span>&nbsp;<\/span><\/b>&#8211; A visitor is considered inactive if they haven&#8217;t done any of the above in 4 second span.<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Number of pageviews<\/b><\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Number of unique pages<span>&nbsp;<\/span><\/b>&#8211; The number of pageviews with unique URLs in the session.<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Number of events<\/b><\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Avg. page load<span>&nbsp;<\/span><\/b>&#8211; Average time that it took for a page to load for the visitor.<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Time from previous visit<span>&nbsp;<\/span><\/b>&#8211; if this session isn&#8217;t their first, how long ago did the visitor visit before?<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Device<\/b><\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Device type<\/b><\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Operating system<\/b><\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Browser<\/b><\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Screen resolution<\/b><\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Location (city, region, country)<\/b><\/li>\n<\/ul>\n\n\n\n<div class=\"image-block\">    <div class=\"image-instance\">\n                    <img decoding=\"async\" class=\"image\" src=\"https:\/\/help.uxtweak.com\/wp-content\/uploads\/2025\/05\/2-66.png\" alt=\"Session details\" \/>\n                <div class=\"right-container\">\n            <div class=\"text\">\n                                    <h4>Session details<\/h4>\n                                                    <p>Switch between the visitor&#8217;s sessions and view their details. Use the replay button to open the session player.<\/p>\n                            <\/div>\n            <div class=\"links\">\n\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/div>\n\n\n<h3 id=\"visitors-statistics\" class=\"heading-block\" tabindex=\"0\">Visitor&#8217;s Statistics<a class=\"copy-link\" title=\"Copy link\" data-id=\"visitors-statistics\">&nbsp;<img decoding=\"async\" src=\"https:\/\/help.uxtweak.com\/wp-content\/themes\/uxtweak\/public\/assets\/images\/icons\/link.svg\" alt=\"Copy link\" \/><\/a><\/h3>\n\n\n<p class=\"text-block\">A set of statistics that give you insight about the visitor. These are calculated for the visitor as a whole and so are unaffected by session and activity filters:<\/p>\n\n\n\n<ul class=\"bullet-list\">\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">First visit<span>&nbsp;<\/span><\/b>&#8211; When their first session started<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Last visit<span>&nbsp;<\/span><\/b>&#8211; When their last session ended<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Total number of sessions<\/b><\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Total number of pageviews<\/b><\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Total number of unique pages<span>&nbsp;<\/span><\/b>&#8211; How many unique URLs they visited<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Total number of events<\/b><\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Total time on website<span>&nbsp;<\/span><\/b>&#8211; Sum of duration of all of the visitor&#8217;s sessions<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Total active time<span>&nbsp;<\/span><\/b>&#8211; Sum of active time over all of the visitor&#8217;s sessions<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Total inactive time<span>&nbsp;<\/span><\/b>&#8211; Sum of inactive time over all of the visitor&#8217;s sessions<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Avg. time on website<span>&nbsp;<\/span><\/b>&#8211; Visitor&#8217;s average session duration<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Avg. active time<span>&nbsp;<\/span><\/b>&#8211; Visitor&#8217;s average active time during session<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Avg. inactive time<span>&nbsp;<\/span><\/b>&#8211; Visitor&#8217;s average inactive time during session<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Avg. page load<span>&nbsp;<\/span><\/b>&#8211; Average time that it took for a page to load for the visitor<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Most visited page<span>&nbsp;<\/span><\/b>&#8211; URL that was visited the highest number of times<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Most active page (time)<span>&nbsp;<\/span><\/b>&#8211; URL that has highest overall active time<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Most active page (events)<span>&nbsp;<\/span><\/b>&#8211; URL that has highest overall number of events<\/li>\n<\/ul>\n\n\n\n<p class=\"text-block\">To learn how to search through the recorded visitors and analyze different visitor segments, see the<span>&nbsp;<\/span><a href=\"\/help\/session-recording-results\/smartsearch\/\">SmartSearch<\/a><\/p>\n\n\n\n<div class=\"image-block\">    <div class=\"image-instance\">\n                    <img decoding=\"async\" class=\"image\" src=\"https:\/\/help.uxtweak.com\/wp-content\/uploads\/2025\/05\/3-43.png\" alt=\"Visitor&#039;s session statistics\" \/>\n                <div class=\"right-container\">\n            <div class=\"text\">\n                                    <h4>Visitor&#039;s session statistics<\/h4>\n                                                    <p>The statistics tab shows you more aggregated data about the user, such as when they first visited your website and which pages they visited most overall<\/p>\n                            <\/div>\n            <div class=\"links\">\n\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/div>\n\n\n<h2 id=\"export-selected-visitors\" class=\"heading-block\" tabindex=\"0\">Export selected visitors<a class=\"copy-link\" title=\"Copy link\" data-id=\"export-selected-visitors\">&nbsp;<img decoding=\"async\" src=\"https:\/\/help.uxtweak.com\/wp-content\/themes\/uxtweak\/public\/assets\/images\/icons\/link.svg\" alt=\"Copy link\" \/><\/a><\/h2>\n\n\n<ul class=\"bullet-list\">\n<li>You can either select visitors individually, or en masse by using the<span>&nbsp;<\/span><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Select all<span>&nbsp;<\/span><\/b>and<span>&nbsp;<\/span><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Deselect all<span>&nbsp;<\/span><\/b>buttons<\/li>\n\n\n\n<li>If you apply a new filter, all visitors will be deselected automatically<\/li>\n\n\n\n<li>Pick an action that you want to do with the selected visitors and click<span>&nbsp;<\/span><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Go<span>&nbsp;<\/span><\/b>to execute it<\/li>\n\n\n\n<li><b style=\"box-sizing: inherit; -webkit-tap-highlight-color: transparent;\">Export as CSV<span>&nbsp;<\/span><\/b>&#8211; exports details about the selected visitors (the same details as seen in the Visitor&#8217;s Statistics tab) as a CSV spreadsheet<\/li>\n<\/ul>\n\n\n\n<div class=\"image-block\">    <div class=\"image-instance\">\n                    <img decoding=\"async\" class=\"image\" src=\"https:\/\/help.uxtweak.com\/wp-content\/uploads\/2025\/05\/4-28.png\" alt=\"Export your visitors\" \/>\n                <div class=\"right-container\">\n            <div class=\"text\">\n                                    <h4>Export your visitors<\/h4>\n                                                    <p>For additional processing, you can export data about the selected visitors in the form of a CSV file.<\/p>\n                            <\/div>\n            <div class=\"links\">\n\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>In this help, we&#8217;ll explain how to use the Visitors tab to: The list of visitors is the main feature of the Visitors tab. These are are all the&nbsp;people who were recorded while visiting your website&nbsp;and who also match the&nbsp;filter selected above. You can create complex visitor filters based on the properties of visitors, their [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2095,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-2146","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/pages\/2146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/comments?post=2146"}],"version-history":[{"count":7,"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/pages\/2146\/revisions"}],"predecessor-version":[{"id":2938,"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/pages\/2146\/revisions\/2938"}],"up":[{"embeddable":true,"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/pages\/2095"}],"wp:attachment":[{"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/media?parent=2146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/categories?post=2146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uxtweak.com\/help\/wp-json\/wp\/v2\/tags?post=2146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}