How do I use the Recording player in Freeform Interview results?

The main step in analyzing an interview is actually rewatching it. This section covers how to:

• Navigate through the recording
• Add notes and highlights
• Review Participant info
• Go through AI-generated recording outline
• Edit and manage recording transcripts
• Set thumbnail
• Export the recording

Navigate through the recording 

Play back the interview recording. Use the timeline to jump to a specific section. Jump ahead or back in 10s skips. You can also adjust the playback speed of the recording.

Add notes and highlights 

A key step in every analysis is writing good notes and creating representative highlights. The notes seen in the recording player are the same as the notes created by Moderators and Note-takers throughout the call. You can edit them, remove them, and add new notes as well.

Highlights help you save the most important moments from the interview. They can be watched directly in the results of your study, or exported in MP4 format.

You can create highlights manually, or use AI to suggest highlights from the recording.

Create highlights manually 

To create a highlight, convert a note into a highlight using the Make highlight button. Set the starting timestamp and ending timestamp to define which part of the recording should be included.

Notes and highlights support formatted text, so you can make your analysis easier to scan by using formatting such as bold text, links, or bullet lists.

Suggest highlights with AI 

You can use AI to automatically suggest highlights from the interview recording.

Click Suggest highlights in the Notes and Highlights tab. The button is located above the Add note or highlight button.

If the transcript is already ready, AI will start suggesting highlights right away. If the transcript is not ready yet, the transcript will be generated first, and the highlight suggestions will be created afterward.

Once the suggestions are ready, they will appear directly in the highlights list. Suggested highlights are visually marked, so you can easily distinguish them from regular highlights.

Each suggested highlight can be reviewed individually. You can either:

• Accept the suggested highlight to save it.
• Discard the suggested highlight if it is not useful.

You need to accept or discard existing suggested highlights before you can suggest more.

After you accept an AI-suggested highlight, it remains marked as AI-assisted. You can see the AI assistant listed as a collaborator below the highlight, together with an AI icon in the highlight card.

Use tags in highlights 

Tags help you organize highlights by topic, behavior, issue, insight, or any other category that is useful for your analysis.

Tags are available for highlights and are shared within the same study. This means you can reuse the same tags across highlights from different participants in one study.

When AI suggests highlights, tags are added automatically. The suggested highlights may use tags that already exist in your study, or AI may create new ones if needed.

You can also manage tags manually for each highlight.

Add existing tags to a highlight 

To add tags to a highlight:

1. Click Manage tags in a highlight.
2. Search for the tag you want to use.
3. Select the tag from the list.

The selected tag will be added to the highlight.

Create a new tag 

You can create a new tag directly while managing highlight tags.

To create a new tag:

1. Click Manage tags in a highlight.
2. Type the tag name into the Search or create tag field.
3. Press Enter, or click Add tag.

The new tag is created and added to the current highlight automatically. A random color is assigned to the tag.

You can also click Add tag when the search field is empty. This opens the tag editor, where you can enter the tag name and choose its color before creating it.

Edit tag name and color 

To edit a tag, hover over it and click the edit icon.

In the tag editor, you can:

• Rename the tag.
• Choose one of the predefined colors.
• Select a custom color using the color picker.
• Enter a custom hex color value.

When you edit a tag, the change is applied everywhere the tag is used in the study.

Remove tags from a highlight 

You can remove a tag from a highlight in two ways:

• Open Manage tags and remove it from there.
• Hover over the tag directly in the highlight and click the X button.

If an AI generated tag is no longer used by any highlight in the study, it is deleted automatic.

Review Participant info 

Access the participant details at any time. The details include:

• Their name
• Whether they are included in the favorites
• Their rating
• The recording of their interview
• Their email
• Details about their time slot
• Source from where they were recruited
• Any of your colleagues who were present as Moderators, Note-takers, or Observers
• A brief summary of the interview
• Length of the interview
• Number of notes
• The device details of a participant

You can also edit the summary of the participant’s interview.

AI-generated summaries 

You can use AI to automatically suggest a summary of the participant’s interview.
Click Suggest summary to generate it. Once the AI summary is available, you can:

• Copy the suggested summary to your clipboard.
• Regenerate it if you’d like the AI to create a new version.
• Delete the suggestion if it’s not relevant.
• Accept the AI summary to save it as the participant’s summary.

You can edit, rewrite, or fix the summary manually at any time – even after accepting an AI-generated one.

Recording outline 

The recording outline is automatically generated after the transcript is finished.
It provides a quick overview of the recording — highlighting its main topics and moments.

If you make changes to the transcript, you can choose to regenerate the outline to reflect the updates, or keep the existing one if you prefer not to overwrite it.

Edit transcript 

The Transcript tab provides powerful tools for editing and managing captions to ensure an accurate and clear representation of the recorded interview. This feature allows for seamless editing, addition, and deletion of captions to better match the video dialogue.

Key features of the Transcript tab include:

• Edit Captions – easily edit existing captions by hovering over them in the editor and clicking the edit icon.
• Add New Captions – simply hover between any two captions and click the plus button. Enter the desired text, adjust the timing, and select a speaker tag.
• Delete Captions – remove any unnecessary or incorrect captions by hovering over them and clicking the trash icon.
• Preview Captions – to preview a caption in the video, simply click on it, and the player will jump to the corresponding time.
• Real-Time Highlighting – while the video is playing, the currently displayed caption is automatically highlighted in the editor when toggled.

Set thumbnail 

Skip to any moment in the recording and set it as a thumbnail to better navigate between participants.

Export the recording 

All recordings can be exported in mp4 format. Simply click the export button below the player.