There are multiple options for how to directly get your hands on UXtweak and all of its features before making an investment. First there is the Free plan, where anyone can create small UXtweak projects. Secondly, there is the 30-day trial, which you can activate to experience everything in the Professional plan without the Free plan's limitations. Add your boss or colleagues to your team. Send them a study link to show them how much your project can benefit from UXtweak.

When you activate the 30-day trial, you can make use of the full feature list of the Professional plan. You need to enter you card number to start the trial. You card will not be charged during the first 30-days of Professional plan. If you're content with UXtweak and wish to continue using it after the first 30 days, just keep up (or upgrade) your subscription and you will be billed automatically once your first 30 days are up. If you've unsubscribed at any point during your first 30 days, you can still continue using all of the Professional plan's features, until the 30 days have passed. You can only use the free trial once.

The free plan can be used for small projects or for trying out a limited version of UXtweak's features. In the free plan, things such as the number of respondents per study or number of recordable sessions are limited. If your subscription to a paid plan stops, you will be automatically reverted to the Free plan. All of your previously running studies will be automatically closed. However, you can still access and analyze results of studies from when your paid plan was active.

The date when a new month starts depends on the date when you first started using your plan - not on the beginning of a calendar month. For example, if you start using the Professional plan on July 5th, your session recording limit will be renewed to 30 000 sessions 30 days later, on August 5th.

Yes. UXtweak provides yearly a pricing which in total costs your wallet less per month than a monthly subscription would. To see the price, simply switch from monthly to yearly in the price list.

Currently, we support payments via credit or debet cards. We use Stripe, a payment gateway provider which is certified to the highest industry standards. We do not store your card details. In fact, your card information is stored directly in Stripe and never even touches our servers.

A seat is just that. If your plan was a car, the seat is the place where your team member can sit to ride with you. While you can place the people sitting in the seats into any combination of team roles (administrator, editor, watcher), the number of seats determines how many people can use UXtweak with your plan at the same time. Contact us, if the number of seats in your plan is not enough and you want to upgrade your car into a van or a bus! :)

Yes. Just create a new study. You can pick a different web domain to be recorded. The number of domains that you can handle at the same time is determined by the number of domains connected to your plan. In the Professional plan you can use RePlay on two domains, in Free plan it's just one domain. In order to change an occupied domain slot to a different domain, you first have to wait 30 days after the last data has been recorded on the previous domain. This only affects domains, not subdomains, of which you can have as many as you need. E.g. test.com and example.com occupy two domain slots, but shop.test.com and info.test.com occupy just one.

It only means that no more sessions are going to be recorded until the end of the month. You can specify the segment of users who should be recorded to use your monthly quota efficiently. Or, if you have just too many sessions and want to collect them all, contact us to get a bigger plan!

Unfortunately, it is not possible for us to store all of the RePlay data for you forever - even on a smaller website, UXtweak generates just too much data. The data that expires gets deleted. When that happens depends on the session storage period in your plan at the time when data is recorded. However, you can download the data for any future use (e.g. for data mining) as you see fit. If you want to download your data, contact us.

If you are a non-governmental organization (NGO), school or an education provider, you qualify for a 50% discount on our yearly subscriptions. Contact us and give us a brief introduction of your organization (the name of your organization, what it is and what it does) and how do you intend to use UXtweak.