How do I interpret the Task Statistics in Mobile Testing?

In this help, we’ll discuss how to use the Task Statistics analysis to:

• View Task Statistics per task
• Evaluate Time Taken

View Task Statistics per task 

• This analysis displays Task Statistics one task at a time
• Use the task selection dropdown list in the top section of the screen to switch to the task you want to analyze.
• Alternatively, use the arrow buttons to the left and right of the dropdown list to move to the previous/next task.

For each task, Task Statistics contain:

• The task’s text, starting URL and the correct destinations
• Pie chart of task results

The pie chart and its legend display the types of results as such:

• Completed – the respondent ended by pressing the Task done button
• Skipped – the respondent pressed the button to skip the task

Evaluate Time Taken 

The bottom section of the Task Statistics contains the Time Taken, Success and Directness scores.

Time Taken is represented by a candlestick chart. The bar illustrates the upper and lower quartiles with the line inside marking the median value T-shaped ‘wicks’ in the candle chart mark the highest and lowest times that it took to complete the task.

Time Taken and Success

How long did the task take respondents to complete this task. Higher completion times are usually a warning sign. The success rate informs you about how many people found a right destination and how many failed to do so. It doesn’t matter if they found the solution immediately or if they had to backtrack.

Directness

The directness rate informs you about how many people reached their destinations directly, without taking a different path first, getting lost or backtracking. It doesn’t matter if they actually found a right answer or not.