Prepaid research participants for any unmoderated study

Prepaid participants are User Panel participants you buy in advance with your Business plan, for a flat €15 each. Choose 10 or 20 a month, or 120 or 240 a year, and use them in any unmoderated study up to 20 minutes.

Prepaid participants cost a flat €15 each, lower than ordering pay-as-you-go. Screeners and face, voice, and screen recordings are included in the price.

When you subscribe to the Business plan with prepaid participants, you receive a set number of participants at the start of every billing period (month or year). The number depends on how many participants you’ve prepaid.

When you place a User Panel order that meets the prepaid participant conditions (see below), the ordered amount is automatically deducted from your prepaid participants instead of being charged at the regular price. The minimum order size is 10 participants. If you order more participants than you have prepaid, you’re charged only for the difference before recruiting starts.

Unused participants from the current billing period carry over for up to 1 month. When you place a User Panel order, participants from older billing periods are used first.

These tools currently work with prepaid participants:

• Card Sorting
• Tree Testing
• Preference Test
• Five Second Test
• Survey
• First Click Test
• Prototype Testing
• Website Testing
• Mobile App Testing

Prepaid participants for moderated studies (Live Interviews) are part of our Custom plan. If you’re interested, contact us.

You can use prepaid participants with a correctly set up unmoderated UXtweak study of up to 20 minutes that passes our study audit. The study must not ask participants to do anything outside the tested website, app, or prototype, or the UXtweak Study Wizard.

Studies that aren’t eligible include those that ask participants to:

• Use device-specific sensors or features beyond UXtweak’s face, voice, and screen recordings (e.g., AR applications).
• Use external devices, tools, or applications, such as TVs, streaming devices (e.g., Chromecast), gaming consoles, measuring tapes, or third-party apps that need to be downloaded from the App Store or Play Store. This doesn’t apply to the UXtweak app itself.
• Do anything outside the study, such as walking around the room or taking notes on paper.
• Take the study under specific conditions (e.g., only at home during a certain time of day).

If our study audit finds non-standard recruiting criteria or participant requirements, we may contact you about them.

Not sure your study is eligible, or need to recruit a niche group of participants (even one that doesn’t meet these criteria)? Contact us.

Yes. You can turn on any recording your study needs at no extra cost.

Before recruiting starts, a panel specialist reviews your targeting, screener, and study setup. If they spot any issues that could affect recruitment quality, such as a broken study link, unclear screening questions, or inconsistent targeting criteria, they’ll flag them so you can make adjustments before recruiting begins.

On the Business plan, prepaid participants come from 8 countries: the United States, the United Kingdom, Australia, Spain, France, Germany, Canada, and Poland. For more countries, our Custom plan gives you access to the full User Panel in 130+ countries.

You can target specific groups using any profiling attributes (2000+) available in our User Panel for the tool you’re using. Custom screening questions are possible with an incidence rate of 80% or higher (the percentage of participants who pass your screening questions and qualify for the study).

If the measured or expected incidence rate falls below 80%, we may pause your recruiting and contact you.

Not sure how to estimate the incidence rate for your study, or need to recruit a niche group? Contact us.

Unused prepaid participants carry over for up to 1 month after the end of the billing period in which you bought them. After that, they expire.

Example: You subscribe to a monthly plan with 10 prepaid participants in January and don’t use any. At the start of February, you have 20 participants available, including the 10 carried over from January.

You can upgrade your subscription to include more prepaid participants at any time.

Example: You’re on a Business plan with 10 prepaid participants a month. You’ve used 6 of them, but you need 15 more. Upgrade to 20 participants a month, and you get 20 new prepaid participants. Your remaining 4 move to the new plan’s first billing period automatically.

Contact us and we’ll set up a volume that matches your research plan.

As long as you keep an active Business or Custom plan subscription, your participants carry over for up to 1 month after the billing period you bought them in. If you cancel or downgrade from these plans, any prepaid participants carried over from previous billing periods expire automatically.

Collecting participants’ personal data isn’t allowed in unmoderated studies unless we’ve specifically agreed otherwise.