Visitor list
Here, all of your recorded visitors are displayed side by side and can be analyzed, sorted and filtered. Click “More details” to learn more about each visitor.
In this help, we’ll explain how to use the Visitors tab to:
- Use the visitor list
- View details about individual visitors
- Export selected visitors
Use the visitor list 
The list of visitors is the main feature of the Visitors tab. These are are all the people who were recorded while visiting your website and who also match the filter selected above. You can create complex visitor filters based on the properties of visitors, their sessions and their activity. By default, the list displays everyone. Each visitor’s entry contains:
- The visitor’s number and icon. The icons are randomly generated and serve only for easier identification of visitors
- Number of matching sessions – How many of the visitor’s sessions match the current SmartSearch filter. By default with not filter, that means all of the user’s sessions.
- Visitor selection via a checkbox. Selected visitors are highlighted and can have their data exported in a CSV file
- Play last session – click the button to replay the visitor’s last session. Last session means the visitor’s most recent session that matches the filter above
- Last visit – When visitor’s last session ended
- First visit – When visitor’s first session started
- Total sessions
- Total pageviews
- Total events
- Total time – The length visitor’s all sessions
- Total active time – Active time is the time that the visitor spent actively interacting with the site
- Location – The country where the visitor’s last session came from
- OS – The operating system that the visitor was using during their last session
- Browser – The browser that the visitor was using during their last session
By default, the visitors are ordered their relevance to the current SmartSearch filter. You can change their order by selecting a different sorting metric in the Sort by dropdown list above the visitor list. Click the arrow buttons to change between ascending (arrow up) and descending (arrow down) order.
View details about individual visitors
To view more information about the visitor, click More details beneath the visitor’s entry. In the header of the modal window, you can then press Previous and Next to move between visitors. There are two tabs in the detailed visitor modal view with the following contents:
Visitor’s Sessions
In the dropdown list at the top of the modal window, you can select one of the visitors sessions. The sessions are marked by the time when they started. If a filter was selected, the only the visitor’s sessions that match the selected filter will be displayed here. Press the button to replay the selected session. Below, there is also a list of information about the selected session:
- Duration – How long the session lasted. Session terminates automatically if the visitor is idle for 30 minutes
- Active time – Activity means the user was doing any of the following: moving the cursor, scrolling, clicking, pressing keys, using browser back button.
- Inactive time – A visitor is considered inactive if they haven’t done any of the above in 4 second span.
- Number of pageviews
- Number of unique pages – The number of pageviews with unique URLs in the session.
- Number of events
- Avg. page load – Average time that it took for a page to load for the visitor.
- Time from previous visit – if this session isn’t their first, how long ago did the visitor visit before?
- Device
- Device type
- Operating system
- Browser
- Screen resolution
- Location (city, region, country)
Session details
Switch between the visitor’s sessions and view their details. Use the replay button to open the session player.
Visitor’s Statistics
A set of statistics that give you insight about the visitor. These are calculated for the visitor as a whole and so are unaffected by session and activity filters:
- First visit – When their first session started
- Last visit – When their last session ended
- Total number of sessions
- Total number of pageviews
- Total number of unique pages – How many unique URLs they visited
- Total number of events
- Total time on website – Sum of duration of all of the visitor’s sessions
- Total active time – Sum of active time over all of the visitor’s sessions
- Total inactive time – Sum of inactive time over all of the visitor’s sessions
- Avg. time on website – Visitor’s average session duration
- Avg. active time – Visitor’s average active time during session
- Avg. inactive time – Visitor’s average inactive time during session
- Avg. page load – Average time that it took for a page to load for the visitor
- Most visited page – URL that was visited the highest number of times
- Most active page (time) – URL that has highest overall active time
- Most active page (events) – URL that has highest overall number of events
To learn how to search through the recorded visitors and analyze different visitor segments, see the SmartSearch
Visitor's session statistics
The statistics tab shows you more aggregated data about the user, such as when they first visited your website and which pages they visited most overall
Export selected visitors
- You can either select visitors individually, or en masse by using the Select all and Deselect all buttons
- If you apply a new filter, all visitors will be deselected automatically
- Pick an action that you want to do with the selected visitors and click Go to execute it
- Export as CSV – exports details about the selected visitors (the same details as seen in the Visitor’s Statistics tab) as a CSV spreadsheet
Export your visitors
For additional processing, you can export data about the selected visitors in the form of a CSV file.
