Yes. Contact us and we'll be happy to discuss your specific recruitment needs.

Note that if you need a different number of participants in different time intervals, you can make use of the fact that pre-paid participants accumulate for up to 3 months. This gives you a good amount of flexibility for how you use your pre-paid participants.

When you subscribe to the Business plan with prepaid participants, at the beginning of every billing period (month/year), you will receive a set quantity of participants whom you can recruit. This quantity is dependent on how many participants you've pre-paid.

When placing a User Panel order that meets the pre-paid participant conditions (see below for details), then your pre-paid participants will be automatically deducted by the ordered amount instead of charging you the regular price of the order. If you order more participants than the number you have pre-paid, you will be charged only the difference before the recruiting starts.

Any unused participants from the current billing period will accumulate for up to 3 months. When placing a User Panel order, participants from older billing periods will be used first.

The following tools are currently available for use with pre-paid participants:

• Card Sorting,
• Tree Testing,
• Preference Test,
• Five Second Test,
• Survey,
• First Click Test,
• Prototype Testing (excluding video and audio recordings).

In case you would be interested in using pre-paid participants with Website Testing studies and Mobile Testing studies, studies with enabled video and audio recordings and/or moderated studies, please contact us.

You may use pre-paid panelists with a correctly set up unmoderated UXtweak study which passes our study audit, up to 20 minutes in length. The study must not require the participant to perform any actions outside the scope of the tested website / app / prototype, or the UXtweak Study Wizard.
Examples of studies not eligible for using pre-paid participants include studies that ask the participant to:

• use their device's camera, microphone and/or other device-specific sensors (e.g., video / audio recordings, AR applications).
• use any external devices, tools or applications, such as TVs, streaming devices (e.g., Chromecast), gaming consoles, measurement tapes, third-party applications (e.g., calculator app which needs to be downloaded from the App Store / Play store. This restriction does not apply to the UXtweak app itself.
• perform any external actions outside the study, such as walk around the room or take external notes on paper,
• take the study under constrained environmental and/or other conditions (e.g., only at home during a certain part of the day).

UXtweak reserves the right to contact you about any non-standard recruiting criteria and/or requirements on the participant found during the study audit.

In case you are not sure your study is eligible for use with pre-paid participants, or need to recruit niche groups of participants (even not meeting the above mentioned criteria), please contact us.

At any point, you can upgrade your subscription to include more pre-paid participants.

Example: You are subscribed to a Business plan with 30 pre-paid participants. You've already used 20 of them, but you found that you actually need 20 more. By upgrading to a Business plan with 50 pre-paid participants, you'll receive 50 new pre-paid participants, plus the remaining 10 pre-paid participants from your previous plan will be transferred to the new plan's first billing period automatically.

As long as you maintain an ongoing subscription to a Business or an Enterprise plan, your participants accumulate for up to 3 months after the billing period when they were originally purchased. When downgrading from these plans, any pre-paid participants accumulated over previous billing periods will expire automatically.

Unused pre-paid participants accumulate up to 3 months after the billing period when they were originally purchased. They expire after this period.

Example 1: You subscribed to a monthly plan with 50 pre-paid participants in January. You haven't used any of them until April, which means you can now recruit up to 200 pre-paid participants.

Example 2: You subscribed to an annual plan with 600 pre-paid participants in January this year. If you don't use half of them and keep the same subscription next year, you'll be able to recruit 900 participants from next January until the end of March.

You may target specific groups when using pre-paid participants using any profiling attributes available within our User Panel for the specific tool. Custom screening questions are possible with incidence rate 80% or higher (percentage of participants who pass the custom screening question and qualify for taking part in the study).

In case the measured or anticipated incidence rate falls below 80%, UXtweak reserves the right to pause your recruitment and contact you.

If are not sure how to determine the incidence rate for your study, or need to recruit niche groups of participants, please contact us.

Collection of participants' personal data is not allowed for unmoderated studies, unless specifically agreed upon otherwise.