How do I use the Questionnaire tab in RePlay Tasks?
RePlay Tasks allows you to add surveys into your study. In this help, we'll discuss how to use the Questionnaire tab to:
- Customize study questionnaires
- Set up a Screening question for respondents
- Create Pre-study and Post-study questionnaires
- Create multiple option questions
- Adjust the order of your questions
- In the options to the right of the Questionnaire tab, you can pick which questionnaires (screening question, pre-study, post-study) you want included in the study
- You can select whatever combination of questionnaires you need
- Select Randomize pre-study/post-study question order to ask questions in random order from each respondent
- You can only launch the study after the included questionnaires are properly set up with at least one question
- The Screening question is shown to the respondents before the study begins. Respondents cannot continue before they answer this question (if you turned it on).
- The Screening question can only be a multiple option question
- The purpose of the Screening question is to accept only those respondents who meet certain conditions
- The Pre-study questionnaire is a survey given before the tasks
- The Post-study questionnaire is a survey given after the tasks
- Aside from their placement within the study, the two questionnaires work the same
Above the questions, there is an option to import and export questions inside a .CSV file. Use this option to easily reuse questionnaires between studies or to bring in questionnaires created outside the study setup environment.
Use UTF-8 encoded CSV files to ensure that the import works correctly. The simplest way to save your imported file with UTF-8 encoding is to edit it through Google Sheets (click the link for more instructions). To get a UTF-8 encoded file when saving your file in Excel, go to File -> Save As and select CSV UTF-8 before you click Save.
- After you pick any of the multiple option answer types (dropdown select, radio button, checkbox select), you can define more options by pressing + Add answer option
- With dropdown select and radio button, respondents can only pick one option. With checkbox select, they can pick multiple options at once.
- Options have to be between 1 and 250 characters long
- Choose Options random order to randomize the order in which these options are displayed for each respondent
- Press the Trash bin button to remove options
- If you enable Require to justify answer, respondents will be asked for a text explanation of the selection they made.
- In Likert scale questions, respondents are given a statement and are asked to give a score that says how much they agree. For example: "Please select how much you agree with the following statement: The information on example.com is organized in an intuitive way."
- The higher the score, the more the respondent agrees with the statement. Highest score means total agreement, lowest score means total disagreement.
- There is a 5-point and 7-point Likert scale. The 5-point scale is slightly easier to interpret, while the 7-point scale is slightly more accurate and gives respondents more choices to express themselves.
- You can adjust the labels of the lowest and highest scores to describe the meaning of the scale.
- If you enable Require to justify answer, respondents will be asked for an explanation of the score they gave.
- Net Promoter Score questions are used to measure user experience so it's simple and easy to understand. Net Promoter Score questions look like this: "How likely are you to recommend example.com to your friends or colleagues?"
- The respondent answers on a scale from 0 to 10. The higher the score, the more likely the respondents is to recommend the object at question. Respondents are split into:
- Promoters - Score 9-10 - Users who are happy with using your website/service/etc. and spread the word to others.
- Passives - Score 7-8 - Users who are content but have their reserves. Fix what ails them to decrease the chance of their defecting to competition.
- Detractors - Score 6 and lower - Unhappy users who may spread negative word of mouth. Pay close attention to what they have to say.
- The final Net Promoter Score you'll get as a result is a number between -100 (if all respondents are detractors) and 100 (if all respondents are promoters).
- You can adjust the labels of the lowest and highest scores to change meaning of the scale.
- Unless the order of questions is randomized, the questions will be displayed in the same order as they're seen in study setup.
- You can change the order of questions by simple drag and drop. Just grab a question with your cursor and pull it up or down to move it higher or lower on the list.
- Alternatively, under the ellipsis button, you can move quesions up and down by press of a button Move up / Move down.