Joining from dashboard
You can join any of the time slots you are assigned to directly from your dashboard.
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This section covers how the Live Interviews calls work:
There are two options on how to join a call:
You can join any of the time slots you are assigned to directly from your dashboard.
If you want to join the call from a mobile device, you will need the Zoom mobile app.
The call starts at the schedulted time. A Moderator must join first, followed by participants, Note-takers, and Observers. The Moderator may start the call a few minutes early, provided that there is no other session ongoing in the same Live Interview.
If you join before the time slot begins, you will see a countdown until the beginning of the interview.
If one of the moderators has already started the interview, you will see a similar join screen.
Despite the call being hosted using a Zoom integration, the call is recorded by UXtweak. The recording of the call begins as soon as the first Moderator joins and ends when the Moderator ends the call.
The privileges and options differ based on your role:
Any Moderator or Note-taker can participate in creating the notes from the call. The notes are shared among everyone with one of these two roles. All notes are time-stamped, and you can add hashtags to them, to ease the analysis of the insights afterwards. These notes can be edited in the results even after the call has ended.
If you need to, you can switch the notes to “Only mine” to filter out notes from your colleagues.
There are three main cases of someone not showing up:
If a participant doesn’t show up 15 minutes after the beginning of the time slot, the time slot is automatically marked as a no-show.
If you are a participant and your Moderator is not showing up, please be patient. If they don’t show up 15 minutes after the beginning of the time slot, a button will appear for you. By clicking “I was here” you can mark that you have waited for 15 minutes. After clicking this button, feel free to leave the call.
You can send reminders to your team members directly from the call after the call begins.
If one of your colleagues is not in the call after it starts, you can send a reminder to their email.