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How does the call work?

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Table of contents

This section covers how the Live Interviews calls work:

  • How to join a call
  • When does the call start
  • How is the call recorded
  • What can you do in the call
  • Note-taking
  • What happens if someone doesn’t show up

How to join a call Copy link

There are two options on how to join a call:

  • Link from the email you received – everyone, who is invited to a time slot receives an email that contains a join link. The participant and all researcher roles receive this link.
  • Directly from your dashboard – All Moderators, Note-takers, as well as Observers who are members of your UXtweak team can join any of their assigned time slots directly from the Conducting step of the planning of your Live Interview.
Joining from dashboard

Joining from dashboard

You can join any of the time slots you are assigned to directly from your dashboard.

If you want to join the call from a mobile device, you will need the Zoom mobile app.

When does the call start? Copy link

The call starts at the schedulted time. A Moderator must join first, followed by participants, Note-takers, and Observers. The Moderator may start the call a few minutes early, provided that there is no other session ongoing in the same Live Interview.

Joining before the time slot

Joining before the time slot

If you join before the time slot begins, you will see a countdown until the beginning of the interview.

Interview in progress

Interview in progress

If one of the moderators has already started the interview, you will see a similar join screen.

How is the call recorded Copy link

Despite the call being hosted using a Zoom integration, the call is recorded by UXtweak. The recording of the call begins as soon as the first Moderator joins and ends when the Moderator ends the call.

What can you do in the call Copy link

The privileges and options differ based on your role:

  • Participant
    • View of the call
    • Access to mic and webcam
    • Can share their screen
    • Access to a text chat with Moderators
  • Moderator
    • View of the call
    • Access to mic and webcam
    • Can share their screen
    • Access to a text chat with the Participant and other Moderators
    • Access to time-stamped notes shared with other Moderators and Note-takers
    • Ability to share the study link or custom link with the Participant via chat
    • End the call
    • Send reminders to other Moderators, Note-takers, and Observers
  • Note-taker
    • View of the call
    • Access to time stamped notes shared with other Moderators and Note-takers
    • Send reminders to other Moderators, Note-takers, and Observers
  • Observer
    • View of the call

Note-taking Copy link

Any Moderator or Note-taker can participate in creating the notes from the call. The notes are shared among everyone with one of these two roles. All notes are time-stamped, and you can add hashtags to them, to ease the analysis of the insights afterwards. These notes can be edited in the results even after the call has ended.

If you need to, you can switch the notes to “Only mine” to filter out notes from your colleagues.

What happens if someone doesn’t show up Copy link

There are three main cases of someone not showing up:

The participant not showing up Copy link

If a participant doesn’t show up 15 minutes after the beginning of the time slot, the time slot is automatically marked as a no-show.

The moderator not showing up Copy link

If you are a participant and your Moderator is not showing up, please be patient. If they don’t show up 15 minutes after the beginning of the time slot, a button will appear for you. By clicking “I was here” you can mark that you have waited for 15 minutes. After clicking this button, feel free to leave the call.

One of your team members not showing up Copy link

You can send reminders to your team members directly from the call after the call begins.

Reminders for colleagues

Reminders for colleagues

If one of your colleagues is not in the call after it starts, you can send a reminder to their email.

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