How do I use the Respondents tab in Study Interview results?

This section covers various parts and functions in the Respondents tab including:

• Respondent list
• Filtering options
• Respondent detail

Respondent list 

The list of respondents is the main feature of the Respondents tab. These are all the people who participated in your study. Each respondent’s entry contains:

• The respondent’s name – they provided this during the booking of the time slot.
• A thumbnail of the interview with access to the recording player.
• Respondent selection via a checkbox. Selected respondents are highlighted and can have several operations done on top of them.
• Time slot detail – when the time slot started and ended.
• Questions answered – the number of questions expressed by a percentage.
• Source – how the respondent was recruited for the study. More on recruiting sources here.
• Study-type-specific results such as:
  • Tasks completed
  • Cards sorted
  • Categories created
  • Etc.
• Include in analysis – determines whether the respondent should be counted in the calculations found under the Analysis tab. Respondents who abandon the study are excluded by default.

After you’ve adjusted which respondents should be included in the analysis, click Recalculate analysis above the list of respondents to apply the changes to the analysis (everything under the Analysis tab).

By default, the respondents are ordered by the time when they participated in the study. You can change this order by selecting a different sorting metric in the Sort by dropdown list above the respondent list. Click the arrow buttons to change the order between ascending (arrow up and descending (arrow down).

Filtering options 

The analysis of multiple interviews can be eased by filtering the respondents. You can filter the respondents by:

• Questions answered
• A response to a specific question
• Length of the interview
• Study-type-specific results such as:
  • Tasks completed
  • Cards sorted
  • Categories created
  • Etc.

Respondent’s details 

The respondent’s details can be accessed after clicking on the Details button on the card of the respondent.

The details are split into multiple tabs:

• Overview
• Details
• Questionnaire
• Notes
• Comments
• Study-type-related results

Overview 

In this tab you can see the general information about the respondent including:

• Their name
• Their rating
• The recording of their interview
• Their email
• Details about their time slot
• Source from where they were recruited
• Any of your colleagues who were present as Moderators, Note-takers, or Observers
• A brief summary of the interview

You can also edit the summary of the respondent’s interview on this tab.

Details 

Use this tab to see:

• Respondent ID
• When they started the study bound to this interview
• How long their interview was
• The study status – Completed/Abandoned
• Questions answered – only if the study includes any questions
• Study-type-specific results such as:
  • Tasks completed/closed/successful
  • Cards sorted
  • Categories created
  • Etc.
• Device details:
  • Device
  • Operating system
  • Browser
  • Screen resolution
• Estimated location of the respondents when they completed the study

Questions 

Available only if the study includes any questions.

Select the questionnaire you want to see answers for:

• Screening question
• Pre-study questions
• Post-study questions
• Questions after tasks

After selecting Questions after the task, select the task the questionnaire you’re interested in is related to. Either use the task selection dropdown list or use the arrow buttons on the right and left sides of the task selection dropdown list to move between tasks one at a time.

The question results show the respondents’ answers for each question, as well as the question text and the list of available options (in case of multiple-option questions). If you include Skip Logic in your questionnaire, it is important to differentiate between:

• Question skipped – the participant didn’t see this question because of the Skip Logic rules
• Question seen, did not answer – the participant saw this question and decided to skip it

Notes 

On this tab you can see all notes for the interview. Each note has a time stamp and an Author.

Comments 

The comments left by the respondents during the study. Each comment contains text and information about the step of the study during which it was submitted.

Study-type-related results 

Depending on the type of the study, there might be additional tabs in the detail of the respondent. An example of this would be Task Results in the case of Website Testing.