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Can GPT Ask Useful Follow-up Questions in usability testing?

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International Journal of Human-Computer Interaction

Research paper published at International Journal of Human-Computer Interaction

at 23. July 2025 Read full paper

We examine the implementation of AI-generated follow-up questions to assess their impact on usability testing insights. An experiment in which we compared feedback from no follow-up questions, static questions prepared by researchers, real-time GPT-4 questions, and a blend of static and AI-generated questions.

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AI-Assisted Usability Testing: Reality Or Fiction?

Discussion on the significance of context in the creation of relevant follow-up questions for usability testing, how an AI tasked with interactive follow-up should be validated, and the potential — along with the risks — of AI interaction in usability testing.