Ever wondered what is the difference between UX and CX? User experience (UX) and customer experience (CX) sound very similar, yet are not. Watch this video to get a deep understanding of all the CX vs UX nuances.
Ever wondered about the distinction between UX and CX? In this video, we shed light on user experience (UX) and customer experience (CX), what both of these terms entail and what are their main differences. We also talk about what UX and CX looks in practice for UX professionals vs CX specialists and what activities are common in both these fields. Watch the full video to get a deep understanding of all the CX vs UX nuances.
Debbie Levitt, MBA, is an accomplished professional in the field of UX, serving as the CXO of DeltaCX. In addition to her popular YouTube channel, she is the author of books such as “Delta CX” and “Transforming Toward Customer-Centricity.” With her expertise, Debbie consults businesses on various aspects, including risk mitigation, ROI optimization, and more.
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Join Jadene in this video as she explains the fundamentals of Information Architecture, its significance, and the benefits it offers to both users and businesses.
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Interested in examining competitor products and assessing website usability without the need for Google Tag Manager installations or site code access? Consider using the UXtweak Chrome extension.
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