Mobile Usability Testing Tools

The key to a successful mobile usability testing study is using a good online tool to help you.

Author: Daria Krasovskaya

Reviewed by: Marek Strba Marek Strba

Last update 24.05.2023

We’ve prepared a list of some of the best mobile usability testing tools on the market to help you run your first mobile usability study.

What are mobile usability testing tools?

A mobile usability testing tool helps you streamline the whole testing process – for both you and the participant. It allows you to conduct the study, analyzes a big part of the data automatically for you to extract what’s important, stores the recordings and the users’ info in one place, and makes it easy to share your findings with other stakeholders.

Using a mobile usability testing tool you can conduct your study fully remotely, with no need for a UX lab or or even having your participants and researchers present at one time in one place. A good tool saves you time, money and basically does all the “dirty work” for you.

Top 7 mobile usability testing tools:

  1. UXtweak
  2. Userlytics
  3. Validately
  4. UserTesting
  5. Loop 11
  6. Lookback
  7. Playbook UX


mobile usability testing tools

Being one of the tools for remote usability testing on mobile devices, UXtweak also allows you to easily test mobile UX with its specialized Mobile Testing tool. UXtweak streamlines the process of testing and makes it a pleasant experience for both you and the end tester. 

All you need to do to conduct mobile usability testing is to set up your study in the UXtweak web app! Participants can enter the study by simply opening a link. UXtweak will guide them through all the steps, such as downloading the UXtweak app – and yours as well. No SDK installations required. Test your users immediately.

You can test a mobile app, its demo version, a prototype, or even a mobile version of any website.

mobile usability testing - UXtweak

Give users tasks and watch them interact with your mobile app while getting insights on their behavior. Do they solve the tasks in line with your expectations or do they go off track? Screen and voice recordings will show where users get stuck, how they think about what they’re seeing, and if they even become completely unable to finish the tasks.

UXtweak also helps you with recruiting! You can order testers from the 155M+ User Panel for as low as $5/tester. With a broad selection of profiling attributes known about every participant, you can target your audience in great detail.


  • Multiple recruitment options: Onsite Recruiting, 155M+ User Panel, via URL.
  • An extensive list of other features to compliment your mobile usability testing activities
  • Deep analytics that are easy to comprehend
  • PDF reports
  • Quick setup and intuitive UI
  • Free plan


  • Only 10 languages are supported

Pricing: UXtweak offers a free starter plan for trying out the platform on small projects, which you can register for here. Paid plans start from 80€/month. Customized pricing is available.

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mobile usability testing tools

Userlytics is a usability testing platform that helps you gather qualitative and quantitative insights on your users’ behavior. The platform also offers you an option to recruit from their User Panel which has over 1M participants.

With Userlytics, you can test users without making them exit the target app and record their facial expressions while they go through the mobile test. 


  • Easy and quick setup process
  • Prompt and knowledgeable customer service


  • Flawed analysis capabilities
  • No free plan available
  • Pricing may seem too high for those on a budget

Pricing: A free plan is not available. Userlytics has a pay-as-you-go pricing model. Paid plans start from 49€/per participant. The cheapest subscription is 399 €/month and billed annually.

Read our Userlytics alternatives article to get more information on Userlytics, its alternatives, and competitors.

Validately (now UserZoom GO)

mobile usability testing tools

A new company, used to be known as Validately but was recently acquired by UserZoom. It’s a UX research tool that helps you analyze and improve the user experience of your products. Both moderated and unmoderated usability testing are available through UserZoom. UserZoom GO offers mobile app testing as one of their features.


  • Wide variety of tools
  • Unlimited screening questions


  • No free plan available
  • Quite pricey in comparison to some other choices
  • The platform’s user interface is quite complex, making it a poor choice for total beginners.

Pricing: Because UserZoom is mostly aimed at large businesses, its solutions can be quite expensive. UserZoom GO is available at a monthly fee of $250. Even though there is no free plan, they do offer a free trial.

Check out our comparison of the best Validately Alternatives.


mobile usability testing tools

UserTesting is a platform that provides UX and product designers, marketers, and executives with a variety of usability testing options. They’ve been around for quite some time and are known for their large respondent pool. 

They promise mobile testing with no SDK installation, in a fast and easy way.


  • 2M participant platform


  • You cannot bring your own testers for free
  • Some users claim that UserTesting results are tough to comprehend and evaluate, which makes it challenging to quickly consolidate data
  • No free plan available

Pricing: Their pricing is accessible upon request and is primarily aimed at large corporations and big to medium-sized businesses.

Loop 11

mobile usability testing tools

Loop11 is a multifaceted UX research tool that was developed in Australia. To gain insights into user behavior and engagement, the platform enables testers to create specialized tasks and questions focusing on the target audience.

Both moderated and unmoderated tests, benchmarking, A/B testing, and other tools to help you analyze your users are among its features. With the help of this platform, it’s simple to interact with users, learn more about them, and gather information for UX specialists. 


  • Advanced filtering and analysis methods
  • Through integrations with a variety of third-party tools, the platform also enables users to merge information from multiple sources for deeper insights


  • Lengthy loading times
  • No free plan
  • Lack of screening

Pricing: When compared to some other well-known platforms on the market, Loop 11’s pricing is quite high. There is a 14-day free trial available, but all subsequent tests will cost money. Given that it only permits 3 tests per month with a maximum of 10 participants for each of them, the basic plan’s monthly cost of $63 is excessive. 


mobile usability testing tools

Lookback is a user testing tool that facilitates screen sharing and discussions with customers for businesses. Supervisors have the ability to broadcast, pause, or resume sessions as needed and share personalized welcomes, instructions, and closing statements with participants. It is one of the mobile app usability testing tools.

Businesses can access session records using Lookback from a cloud-based platform and invite stakeholders or coworkers to watch interviews in real-time. To obtain visibility into user habits, usability trends, and onboarding difficulties, managers can create highlights and share them with team members.


  • Lookback enables several individuals to view and even record your studies
  • Unlimited participants


  • Lookback may only be the right tool for you if you already have participants for your research, as they do not provide any help in this area
  • Deficient customer service
  • No free plan

Pricing: Lookback offers a free 14-day trial but does not have a free plan. Beyond that, they charge $99 per month with a cap of 100 sessions per year. The monthly cost of their professional “Insights Hub” subscription is $229.

Playbook UX

mobile usability testing tools

A user-testing platform called PlaybookUX allows for the collection of video-based feedback from the target market on websites, prototypes, concepts, and more.

It gives users the ability to construct a series of tasks, which we then send to our community of testers who complete them live on camera. With only one click, managers will be able to swiftly set up a user test using PlaybookUX. Users can specify how many players there should be, as well as whether they should be local or remote.


  • Fast client service
  • High standard of participants’ specific demographic filtering


  • No free plan
  • Limited analytics capabilities
  • Customers of this platform have had technological problems, with many becoming quite upset by glitches on the website 

Pricing: Scale plan pricing begins at 441€/month (annual billing), with a Grow plan starting at 228€/month (annual billing). You can also use the pay-as-you-go option, which will cost you $49.00 for each feature. PlaybookUX offers a free trial version of the Grow plan. 

People also ask (FAQ)

Which tool is used for usability testing?

There are numerous remote usability testing tools available online. Most of them allow you to perform both unmoderated and moderated tests on a budget, see how users interact with your website or app and use the data to support further design decisions. Choosing the one that’s right for you depends on your goals, time and budget available.

What is the best tool for mobile usability testing?

The ideal tool for testing mobile usability ultimately depends on your particular needs and available budget. Check out our list of best mobile usability testing tools out there and choose the one that suits you best!